Inquiry

Inquiry

Your inquiries will only be accepted after you agree with the
"Regarding the Handling of Personal Information" section below.

Regarding the Handling of Personal Information

1. Regarding the business operator's name

   Tokyu corporate housing management Inc.

2. Chief Administrator on the Protection of Personal Information

   Our company appointed the following individual as the person in charge of protection and management of personal information
   Manager of business promotion department, Tokyu Corporate Housing Management Inc.
   Telephone No.: +81-3-6890-4301

3. Use of Personal Information

   The personal information of our customers sent along with their inquiries, requests for advice, and opinions will be used by Tokyu Corporate Housing Management Inc. for the following purposes.

   1. The company uses customer information (names and their pronunciations, phone numbers, e-mail addresses, etc.) and property information (locations, names, types, etc. of contracts of the customers) for the following purposes:
      • ・To respond to our customers' inquiries, requests for advice, and opinions
      • ・To send documents and other materials requested by our customers
      • ・In case we need to contact our customers for some reason.
   2. The company analyzes and uses information obtained through (1) above and transaction history of customers for the following purpose:
      • To conduct sales promotion activities (performing market trend analysis, surveys/analyses such as customer satisfaction surveys, product development, or various surveys related to each business, etc.)
4. Provision of Personal Information to Third Parties

   Except when required by law, the company will obtain the approval of the individual before providing personal information to third parties (whose location may be outside of your own country).
   Our policies on providing personal information to third parties are as follows.

   1. Reasons for providing personal information to third parties
      • To fulfill the purposes listed in the above section3
   2. Items of information that we will be providing to third parties
      • Information required to attain the purposes listed in the above section3, such as address, name, and contact no.
      • In case a business contract is signed as a result of business activities mentioned above, any information necessary for the signing and execution of such contract.
   3. Means and methods of providing information
      • Documents, mails, phone call, the Internet, emails, advertising media, etc.
   4. Individuals/Organizations which can receive this information and their affiliations
      • Individuals or prospective clients who we will be conducting business with
      • Other estate dealers
      • Internet advertisement publishers, real estate business organizations
      • Designated distribution systems
      • Real estate managers
      • Other companies associated with our company (Tokyu Corporation Housing Lease Inc. and Residential Partners Inc.)
5. Entrustment of Personal Information

   In order to fulfill the purposes listed in the above section3, we may entrust the handling of personal information to other parties

6. Regarding the disclosure, etc. of personal information

   If our customers have any requests regarding personal information (notification of the purpose of use, disclosure, corrections, additions or deletions, suspension of use or discarding of submitted information or requesting not to provide given information to third parties), they can contact us using the "Contact Information for the policy on the Protection of Personal Information" shown below.
   After confirming the identity of the customer with a method considered by our company as necessary, we will take swift action within a reasonable time.

   Contact Information for the policy on the Protection of Personal Information
   Business Promotion Department, Tokyu Corporate Housing Management Inc.
   6F Shiodome Building, 1-2-20 Kaigan, Minato-ku, Tokyo 105-0022, Japan
   Customer Inquiries: TEL +81-3-6890-4301

7. Voluntary Provision of Your Personal Information

   Provision of a customer's personal information is voluntary, but in case personal information is not provided, we might not be able to respond to the customer's inquiry.

8. Obtaining user information with a method that cannot be recognized by the user easily

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