Inquiry

Inquiry

Your inquiries will only be accepted after you agree with the
"Regarding the Handling of Personal Information" section below.

Regarding the Handling of Personal Information

1. Regarding the business operator's name

   Tokyu corporate housing management Inc.

2. Chief Administrator on the Protection of Personal Information

   Our company appointed the following individual as the person in charge of protection and management of personal information
   Manager of business management department, Tokyu Corporate Housing Management Inc.
   Telephone No.: +81-3-6890-4301

3. Use of Personal Information

   The personal information (names and phonetic spelling, address, phone number, e-mail addresses, and any other information you enter in this form.) of our customers sent along with their inquiries, requests for advice, and opinions will be used by Tokyu Corporate Housing Management Inc. for the following purposes. The information provided will not be used for any purposes other than the original intended use. In the unlikely event that it becomes necessary to use the information for other purposes, we will obtain your separate consent.

   1. To respond to our customers' inquiries, requests for advice, and opinions
   2. To send documents and other materials requested by our customers
   3. For contractual and business operations. ( This includes the provision of information to third parties.)
   4. In the event that a customer's inquiry relates to the business of Tokyu Housing Lease Inc. or Residential Partners Inc. (collectively, "our affiliated companies"), we will share information with our affiliated companies so they can respond to the customer. (This includes the provision of information to third parties.)
   5. The company analyzes and uses information provided by the customer in this form and transaction history of customers for proper sales activities.
4. Provision of Personal Information to Third Parties

   Except when required by law, the company will obtain the approval of the individual before providing personal information to third parties.
   Our policies on providing personal information to third parties are as follows.

   1. Reasons for providing personal information to third parties
      • To fulfill the purposes listed in the above section3(Limited to cases where the purpose of use includes provision to third parties. hereinafter the same.)
   2. Items of information that we will be providing to third parties
      • Information required to attain the purposes listed in the above section3, such as address, name, and contact no.
      • In case a business contract is signed as a result of business activities mentioned above 3. (3) , any information necessary for the signing and execution of such contract.
   3. Means and methods of providing information
      • Documents, mails, phone call, the Internet, e-mail address,etc.
   4. Individuals/Organizations which can receive this information and their affiliations
      • Individuals or prospective clients who we will be conducting business with in relation to inquiries from customers, etc., in the case of the purpose of use described in 3. (3) above.
      • In the case of the purpose of use described in 3. (4) above, our affiliated companies.
5. Entrustment of Personal Information

   In order to fulfill the purposes listed in the above section3, we may entrust the handling of personal information to other parties

6. Regarding the disclosure, etc. of personal information

   If our customers have any requests regarding personal information (notification of the purpose of use, disclosure of Personal Information Hold the company, corrections, additions or deletions, suspension of use or discarding of submitted information or requesting not to provide given information to third parties, and requesting disclosure of the record of any information provided to a third parties,etc), they can contact us using the "Contact Information for the policy on the Protection of Personal Information" shown below. After confirming the identity of the customer with a method considered by our company as necessary, we will take swift action within a reasonable time.
   

   Contact Information for the policy on the Protection of Personal Information
   Business management department, Tokyu Corporate Housing Management Inc.
   6F Shiodome Building, 1-2-20 Kaigan, Minato-ku, Tokyo 105-0022, Japan
   Customer Inquiries: TEL +81-3-6890-4301

7. Voluntary Provision of Your Personal Information

   Provision of a customer's personal information is voluntary, but in case personal information is not provided, we might not be able to respond to the customer's inquiry.

8. Obtaining user information with a method that cannot be recognized by the user easily

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