Privacy Policy

Tokyu Corporate Housing Management Inc. (hereinafter referred to as "the company") recognizes that the proper handling of all related personal information is a social responsibility and has therefore adopted the following privacy policy in order to continue to provide customers with the best possible products and services.

1. Acquisition, Use, and Supply of Personal Information

The company will gather personal information after obtaining the acknowledgement of the individual. This information will be used within the scope necessary to achieve predefined goals. Furthermore, measures have been put in place to prevent the use of information in any way that exceeds the scope necessary to achieve aforementioned goals.
Except when advance authorization has been granted by the individual or when required by law, the company will not supply or disclose personal information to third parties.

2. Compliance

The company shall strictly observe all laws, national policies, and other regulations that pertain to the handling of personal information.

3. Personal Information Safety Measures

By putting in place rational, safe management measures, the company shall avert unauthorized access to personal information, leakage or loss of personal information, or defamation. These safety measures will be corrected when necessary.

4. Inquiries & Complaints Regarding Personal Information

The company shall establish a means for individuals to contact the company with personal information-related complaints and inquiries and shall respond to said complaints and inquiries.

5. Continual Improvement of Personal Information Protection
Management System

The company will periodically review and improve its personal information protection management system in order to maintain the proper protection of personal information.

6. Contact Information for the policy on the Protection of Personal

Business Promotion Department, Tokyu Corporate Housing Management Inc.
Shinjuku Monolith 22F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-0922, Japan
Customer Inquiries: TEL +81-3-3344-3109

Implemented April 1, 2015 (rev. October 1, 2021)
President Hitoshi Takagi
Tokyu Corporate Housing Management Inc.

Regarding the Handling of Personal Information

Ⅰ. Use of Personal Information

When personal information is gathered through information written down directly by the individual, the individual is informed in each case how the personal information will be used. When personal information is directly or indirectly acquired through any other means, use of that information will be limited to the scopes defined below.

  1. To execute a contract or provide information or services related to the following operations:

    Management of rental property on behalf of and at the request of the lessor.
    To provide property-related information for the purpose of recruiting tenants and, when the conditions are right, to handle rental
    contract-related business in accordance with the lease conditions that apply to each respective property.
    Business associated with management of corporate housing for employees and others on behalf of corporate clients.
    Business associated with real estate sales and mediation in cases where the company is a primary party to a real estate sales contract and in
    cases where the company plays an intermediary role in a real estate sales contract.
    Business associated with operating as a non-life insurance underwriter agency, including sales, contract signing, and claim processing support.

    <insurance companies>

    All other business associated with the aforementioned.

  2. Management of our employees
    (human resources management, benefits package, health management)
  3. To conduct sales activities (visits, mailings, telephone calls, e-mails, etc.) in the areas specified in 1 above.
  4. To conduct customer trends analyses, market survey analyses for product development, and other survey analyses in the areas specified in 1 above.
  5. Personal information that is publicly available or properly obtained through commercially-available media may be used for the purposes listed in 1 through 4 above.

    Real estate registries / recorded maps / commercial registries / credit information organizations / credit research companies / residential maps / telephone directories and other personal information that the individual has in advance agreed to disclose to a thirty party

  6. For all other purposes not defined above, additional information may be listed in the scope described in 1 above. Such information will also be included in the scope necessary to achieve aforementioned goals.

Ⅱ. Provision of Personal Information to Third Parties

Except when required by law, the company will obtain the approval of the individual before providing personal information to third parties (whose location may be outside of your own country). The company shall cease to provide this personal information upon the request of the individual himself/herself.

(Examples of third parties)

  • Persons who will or are expected to become parties to a contract
  • Other real estate agencies
  • Internet advertisers, real estate associations
  • Designated distribution networks
  • Real estate management companies
  • Other companies associated with our company (Tokyu Corporation Housing Lease Inc. and Residential Partners Inc.)

(Types of information provided)

  • Addresses, names, telephone numbers, and other information required for the purposes described in 1 above
  • Information necessary for the signing and execution of contracts as part of above sales activities

(Means of providing personal information to third parties)

  • In writing, mailings, telephone, Internet, e-mail, advertising media, etc.

Ⅲ. Entrustment of Personal Information

The company may entrust personal information to parties with whom it has entered into contracts pertaining to the protection of personal information.

Ⅳ. Voluntary Provision of Your Personal Information

Provision of a client's personal information is voluntary, but in cases where personal information is not provided, please note that usage of services offered by our company, provision of important information and signing of contracts might not be possible.

Ⅴ. More information regarding handling of personal information

  1. Name of the Organization

    Tokyu corporate housing management Inc.

  2. The protection of personal information management officer

    The company appointed a manager of business promotion department as responsible person for personal information protection.
    TEL +81-3-3344-3109

  3. Purpose of use of personal data we hold

    As mentioned in "Ⅰ. Purpose of use of personal information"

  4. Where to contact in case of complaints and questions regarding personal information as well as its disclosure

    In case of complaints and questions regarding personal information as well as its disclosure (notification of the purpose of use, disclosure, corrections, additions or deletions, requesting suspension of use or discarding of submitted information or requesting not to provide given information to third parties), please contact us using the following contact information.

    Business Promotion Department, Tokyu Corporate Housing Management Inc.
    Shinjuku Monolith 22F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-0922, Japan
    Customer Inquiries: TEL +81-3-3344-3109

  5. Authorized personal information protection organization and the contact point for solution of complaints.

    Name of organization: JIPDEC
    JIPDEC Personal Information Protection Consultation Service Office
    Roppongi First Building, Roppongi 1-9-9, Minato-ku, Tokyo 106-0032
    Tel: +81-3-5860-7565

  6. Procedures for disclosure

    The company will disclose individuals' personal information based on requests from the individuals themselves using the methods specified below.

    1. When the company receives a request from an individual to disclose his or her information, the company will confirm the individual's:
      • Name, address, telephone number
      • The period during which the individual had business dealings with the company, and the substance of those dealings (e.g. property name, room number, etc.)
    2. Once we have confirmed the facts in (1) above, the company will mail a disclosure request form to the individual's current address.
    3. The individual must then fill out the form and mail it back to the company with proof of identity and the specified fee. Individuals should submit an official identification card (e.g. copy of driver's licenses, certificate of residence, etc.) as proof of identity.
      *In case the customer's registered domicile or social security and tax number is printed on the document proving the identity of the customer or his/her representative, please black out those parts of the documents before submitting them.

    4. A fee of 1,000 yen is required for each request for disclosure or notification of purposes for which personal information is being used. Fees must be paid with a postal money order or postage stamp.
    5. As a general rule, it takes roughly two weeks to process requests.
    6. Requests may be restricted if they are deemed to hinder the performance of business operations.

Ⅵ. Handling of Personal Information Obtained Through the Tokyu Corporate Housing Management Web Site

  1. Cookies

    Some pages on this Web site use cookies in order to provide a more convenient visitor experience and to obtain browsing statistics. Cookies are used to identify visitors' computers. You may still continue to browse this site even if you have configured your browser to deny cookies, although you may not be able to take advantage of some of the functionality that the site offers.

  2. Access Logs

    Our website records the information of your access in the form of access logs. Access logs include the domain name, IP address, browser, date and time, etc. of each visitor, but does not include information that can identify an individual. Access logs will be used for statistical analysis of the situations of use, maintenance, and management of this website, but not for any other purposes.

  3. Web Site Security

    This Web site employs commonly-used SSL (Secure Sockets Layer) encryption technology to protect your personal information and prevent it from being intercepted when it is transmitted over the Internet.
    While Tokyu Corporate Housing Management takes every reasonable precaution when managing personal information, due to the nature of the Internet, the company cannot wholly guarantee the confidentiality of personal information.

  4. External Link Disclaimer

    Although this Web site includes links to external Web sites, the company is not responsible for the content of said Web sites and cannot be held liable in any way for privacy-related issues that may arise as a result of visiting said Web sites.